This is the main tool to measure customer satisfaction. Understand what perception customers have when linking to a brand or company in all the contact points and processes. What are their expectations and how are these met.
Turn your customers' feedback into knowledge and improvement actions.
Different reports according to the type of users. A regional manager does not need to hold the same information than a branch supervisor.
The reports are strongly focused on diagnostics and action.
Count on a strong online tool to analyze the data collected through the surveys.
See evolutions and trends of the different indicators, with the aggregations you may need: region, hierarchical structure, franchised vs owned.
By means of their comments, customers provide very valuable insight, although in a badly structured and colloquial way. With a tool that classifies and prioritizes such information, you may obtain essential insights to turn information into action.
See the real-time comments your customers give, and their evolution through time.
Count on a powerful event notification and management system.
Alerts may be triggered by multiple scenarios: the customer writes a certain phrase in a comment, evaluates certain questions in a negative way. The rules are formulated based on their needs, and the alert dissemination is done according to a hierarchical structure.
Through the Opinaia Panel we carry out satisfaction studies within the main industries, and we study the main axes related to satisfaction in the category.
Literature on Management indicates that satisfied employees lead to a higher degree of customer satisfaction.
Use our employee satisfaction measurement tools to take concrete actions in order to improve the satisfaction ecosystem.
Measure the effectiveness of your benefit programs from your employees' point of view.
Through the integration of our Mobile App module, obtain fantastic benefits:
With our API you may link your CRM or e-commerce system to your tools.
Send satisfaction surveys after a contact with your representatives.
Invite your recent buyers to share their feedback on the purchase process and later delivery.